Increased Precautions We're Taking in Response to the Coronavirus
As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Southstone Behavioral Health Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Southstone Behavioral Health Hospital.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • We are offering visitation through telehealth services so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services are being vetted and may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Insurance & Payment Options

Don’t let financial concerns prevent you from seeking professional help. At Southstone Behavioral Health, our experts can answer all your questions about insurance and other payment-related matters. Contact us today to get the information you need to make the best decisions for yourself or a loved one.

Southstone Behavioral Health accepts most major forms of insurance, and we always welcome the opportunity to partner with new providers.

We accept Virginia Medicaid and are able to do single case agreements with insurance companies

Please note that this is only a partial list of the many insurers who have covered their members’ care at Southstone Behavioral Health. If your insurance provider is not listed above, your care may still be covered.

To determine if you’ll be able to use your insurance to fund your care at Southstone Behavioral Health, simply call us at your convenience. During your call, a member of our team will collect some basic information from you. This will enable our experts to work directly with your insurer to confirm your coverage and ensure that you can access all benefits to which you are entitled.

Our insurance confirmation and benefits verification services are provided free of charge and do not require any commitment on your part. Our sole reason for providing these services is to ensure that you get the answers you need so that you can make the most informed decisions for yourself or on behalf of a loved one.

If you do not have insurance coverage, please don’t let this stop you from contacting us. Many individuals and families are pleasantly surprised at our ability to work with them to develop flexible payment plans that fit their budget, or to help them explore alternative means of financing their care.

To learn more about using insurance or private funds to pay for care, or for answers to any other questions you may have about Southstone Behavioral Health, please don’t hesitate to contact us at your earliest convenience. A friendly and knowledgeable member of our team is available to speak with you 24/7. We look forward to helping you decide if Southstone Behavioral Health is the perfect place for you or your loved one.